Posted by: Seyi

Training and Development -Australian Communications Specialist


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Job Description 1061 Views

CL10 922-Training and Development
Australian Communications Specialist
Location: Manila
Shift: 7AM – 4PM

Overall Purpose:
Responsible for coaching representatives from the various BPO businesses to ensure that they are equipped with top-level verbal and communication skills & is also responsible for developing, running, and measuring effectiveness of communications program requirements

• Work with the operations, training, and quality teams to identify performance gaps related to communication skills
• Analyze performance gaps and provide recommendations to meet target metrics
• Responsible for content research, training outline creation, development of training evaluation measures, training materials development , knowledge assessment/ test design
• Identify other non-traditional performance improvement initiatives
• Deliver capability development programs to employees such as coaching and training
• Provide floor support and communication coaching to all employees including support team members
• Develop communication assessment tools in line with project’s goals/metrics
• Proactively develop activities or modules to supplement existing programs or initiatives
• Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators
• Propose continuous improvements in communication coaching and training processes
• Mentor other employees to provide communication coaching support
• Attend quality calibration calls and provide recommendations
• Provide communication coaching support to other businesses, as needed
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Skills and Qualifications:

• Highly organized and detail-oriented
• Highly analytical
• Strong Problem-Solving and Decision-Making Skills
• Strong listening skills, patient, & results-oriented
• Self-reliant, independent, can work with minimum supervision
• Ability to work under pressure, ensuring that timelines are achieved
• Ability to work on a shifting schedule and during holidays as needed
• Is native Australian or has grown up in Australia and has intimate knowledge of Australian cultural norms

Hiring For

Key Skills
• Excellent English Communication Skills demonstrated by having a Berlitz rating of C1 (Above Average) to be done during the interview • Above Av
Business/EDP Analyst
Type of Account
Shift Type
Day Shift

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Company Profile

Gratitude Philippines

NCR Office - India



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