Posted by: Adil

Quality Manager - Six Sigma Black Belt (Process Excellence)

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Job Description 1207 Views

• Candidate must possess at least a Bachelor's/College Degree in any field or equivalent experience (Graduate in Commerce or Finance – preferred).
• Must have solid experience in Process Excellence.
• Must have excellent knowledge in Excel, Word, Powerpoint& Minitab.
• Must have good analytical skills, communication & negotiation skills.
• Should be excellent in stakeholder management (internal & external) & change management.
• Should have team handling skills (ability to work with people and teams of diversified or different priorities.
• Must be willing to travel across sites & locations (locally or abroad).
• Must be Six Sigma Black Belt Certified, or at least Green Belt Certified with Black Belt training.

• The Black Belt shall function as a change agent in the relevant business area and shall be responsible for:
o Driving quality deployment in the Delivery Centre
o Driving customer Impact Projects
o Driving Six Sigma and Lean Deployment
o Driving QNS for the aligned area
o Driving SLA adherence / Customer CTQ ¿ ensuring all parameters are met and corrective and preventive actions are taken
o Driving VOC/ CSAT / NPS actionable across the team and maintain/improve the scores
o Driving inputs from VOC/ CSAT / NPS for improvements
o Contribute and present in client/customer reviews/meetings
o Adhere to compliance to Quality standards (ISO)
o Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRM, Operations-review, dashboards, BQC¿s)
o Follow appraisal and feedback mechanism
o Driving Continuous Improvement projects
o Initiate and best practice sharing across the team
o Driving people development by aligning to the Quality DNA program
o Driving culture of data based decision making
o Adherence and completion of WNS Quality Role Roadmap requirements.
o Will also manage a team of Quality Analysts and will be responsible for coaching, mentoring and guiding the team to achieve quality goals and targets.


Hiring For

Key Skills
Six Sigma Black Belt Certification
Role
Asst. Mgr/Mgr -(NonTechnical)
Type of Account
Semi-Voice
Sub-Account
Financial
Shift Type
Shifting Schedule
Location
Manila
Sub-Locations/Sites
Eastwood

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Company Profile

Leading BPO

Summit One Tower, 504- B, Shaw Blvd, Mandaluyong, Manila, 1552 Metro Manila

9273337270

adil@gratitudeindia.com

NA

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