Posted by: Anna
Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its four operations centers all over Asia and US. Our Vision is to create an organization that serves the best companies in the world in an environment that is great place to work for our employees.
As a Client Support Representative for the Global Client Services (GCS) Group you will
provide great service to software’s clients by resolving technical and product
functionality inquiries via phone, web, and e-mail to ensure the successful use of our
solutions and a high level of customer satisfaction.
• Provide high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team
service levels and goals.
• Work collaboratively with clients, team members, implementation consultants, and
resources across the company to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving
financial industry landscape, learn new product releases, and increase your value to
the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow-up and escalate when
• Maintain and create detailed documentation through logging of support cases, e-mail
and knowledge base articles for client and internal use.
• Strong customer focus and ability to manage and exceed clients’ expectations for
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different
challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention
• Ability to understand and convey client business requirements to senior level
resources for escalation.
• Working knowledge of MS Windows, MS Office, system architecture and
- Healthcard on Day 14
- 13th Month Pay
- 20 Leave Credits/year
- Above Standard holiday pay
- Above standard OT rate
- Happy and good work environment
- Fun free activities
To know more about, visit our corporate site, https://www.openaccessbpo.com/careers/
Send your resume to firstname.lastname@example.org
Open Access BPO
11th F ADP Building, Glorietta 2, Corporate Center
Posted by: AFEEZ
Multinational Company 216 Views
Job Description: • Execution of specific areas of responsibility/deliverables with minimal supervision • Serving as a functional expert for a program or a defined set of programs. Applies kn....
Skills: Knowledge and experience in deploying WAN- and LAN-side network configuration • With hands-on experience in configuring and troubleshooting differ
Posted by: AFEEZ
Multinational Company 712 Views
MEDIA REVIEW ANALYST LOCATION: QUEZON CITY Responsibilities: • Understand Client Policies and Guidelines • Review user reports regarding website content • Make decisions according ....
Skills: Passionate about the internet
Posted by: Serge
Gratitude Jobs 1239 Views
Mega Hiring for TSR position with SIGNING BONUS 100 HC needed for the account One day Hiring Process Easy Selection Must Have atleast 1 year CC exp in Handling TSR Day 1 HMO & Day 1 life insuranc....
Skills: Must have handled TSR account before Good to Excellent English communication
Posted by: Gratitude
Gratitude Philippines 982 Views
We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To....
Skills: Good Communication....fluent english And good in Computers
Posted by: Rahul
Gratitude jobs 1092 Views
We are hiring for CSR Travel, Insurance, healthcare, Epson, sprint, prime and many more easy accounts.....
Skills: Good English communication, good typing speed.