Posted by: Anna
Open Access BPO has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its four operations centers all over Asia and US. Our Vision is to create an organization that serves the best companies in the world in an environment that is great place to work for our employees.
As a Client Support Representative for the Global Client Services (GCS) Group you will
provide great service to software’s clients by resolving technical and product
functionality inquiries via phone, web, and e-mail to ensure the successful use of our
solutions and a high level of customer satisfaction.
• Provide high level and in depth technical support by resolving inquiries by phone, email and web, in a manner and time frame consistent with department and team
service levels and goals.
• Work collaboratively with clients, team members, implementation consultants, and
resources across the company to achieve desired results.
• Continue internal education, training and certifications to stay ahead of an evolving
financial industry landscape, learn new product releases, and increase your value to
the company and the client base.
• Own and address client needs and product issues from inception to resolution.
• Interpret and validate technical issues, test solutions, follow-up and escalate when
• Maintain and create detailed documentation through logging of support cases, e-mail
and knowledge base articles for client and internal use.
• Strong customer focus and ability to manage and exceed clients’ expectations for
• Excellent interpersonal skills and ability to work well within a team environment.
• Superior troubleshooting and analysis / resolution skills.
• Proven aptitude to learn complex technical and theoretical information quickly.
• Ability to prioritize and manage multiple complex issues and adapt to different
challenges and changing priorities.
• Excellent written and verbal communication skills in English, with a strong attention
• Ability to understand and convey client business requirements to senior level
resources for escalation.
• Working knowledge of MS Windows, MS Office, system architecture and
- Healthcard on Day 14
- 13th Month Pay
- 20 Leave Credits/year
- Above Standard holiday pay
- Above standard OT rate
- Happy and good work environment
- Fun free activities
To know more about, visit our corporate site, https://www.openaccessbpo.com/careers/
Send your resume to email@example.com
Open Access BPO
11th F ADP Building, Glorietta 2, Corporate Center
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