Posted by: AFEEZ
This position is responsible for efficiently provide access to Teleperformance support services to the satisfaction of internal and external clients by fulfilling the role of a knowledgeable and supportive first point of contact, assisting clients in making the best use of the Teleperformance IT products in their businesses.
Responsibilities of the position:
- Request Management
- Incident Management
- Interaction with internal and external clients during the lifecycle of technical issues
- Detection and escalation of major technical outages, bugs, etc.
- Good presentation - This position would be interacting with internal and external clients via email support and video chat. They will be representing Teleperformance and we need to make sure that they project a neat image.
- Other duties as assigned
Problem solving skills
Ability to multi-task
Good people skills (conflict resolution, tolerance, patience, empathy, collaboration)
Customer Service profile - Part of the HR filtering
Bachelor's degree in Computer Science (or any other IT major)
Excellent English communications skills, both verbal and written
One year of IT Customer Service experience
Able to work in MOA, Pasay City site
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