Posted by: AFEEZ

TESTING ACTIVATION AND ESCALATION OFFICER

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Job Description 507 Views


Job Description:
• Execution of specific areas of responsibility/deliverables with minimal supervision
• Serving as a functional expert for a program or a defined set of programs. Applies knowledge of the enterprise, business system and industry to the project team, supporting or interfacing with their program/project or defined set of projects/programs.
• Responsible for the logical configuration of network equipment (both Customer Premise and Network) via thorough routing concepts skill set including Cisco, Juniper, and Nortel and Adtran platforms.
• Ensures configurations meet customer expectations as well as industry and product standards. Responsible for accurate back office system data record management.
• Supports customer activation and is responsible for configuration adjustments as required for management acceptance testing.
Duties and Responsibilities:
• Function as technical point-of-contact to customers during install activities
• Responsible for the configuration of customer-premise equipment and provider-edge routers
• Mastery of fundamental routing and switching concepts, including OSI model, IP addressing, routing protocols (static routing, EIGRP, OSPF, BGP)
Qualifications:
• Graduate of 4 year or 5 year course in Electronics & Communications, Computer Engineering or any IT related courses
• Minimum of 2-3 years working experience, preferably in the engineering/ telecommunications industry and/or alternative industry, in a operations/technical support capacity/position.
• Knowledge and experience in deploying WAN- and LAN-side network configuration
• With hands-on experience in configuring and troubleshooting different networking technologies and vendors, such as Cisco, Juniper, and Adtran routers and switches
• Knowledge and experience in SD-WAN technologies is a plus
• CCNA trained/certified is an advantage


Hiring For

Key Skills
Knowledge and experience in deploying WAN- and LAN-side network configuration • With hands-on experience in configuring and troubleshooting differ
Role
Customer Service Exec -(Technical)
Type of Account
Non-Voice
Sub-Account
Telecom
Shift Type
Day Shift
Location
Manila
Sub-Locations/Sites
NA

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Company Profile

Multinational Company

afeez@gratitudeindia.com

234905143

afeez@gratitudeindia.com

NA

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